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Rethinking End-User Training Strategy: Applying a Hierarchical Knowledge-Level Model

Rethinking End-User Training Strategy: Applying a Hierarchical Knowledge-Level Model

Maung Sein, Robert P. Bostrom, Lorne Olfman
Copyright: © 1999 |Volume: 11 |Issue: 1 |Pages: 8
ISSN: 1546-2234|EISSN: 1546-5012|EISBN13: 9781466638389|DOI: 10.4018/joeuc.1999010104
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MLA

Sein, Maung, et al. "Rethinking End-User Training Strategy: Applying a Hierarchical Knowledge-Level Model." JOEUC vol.11, no.1 1999: pp.32-39. http://doi.org/10.4018/joeuc.1999010104

APA

Sein, M., Bostrom, R. P., & Olfman, L. (1999). Rethinking End-User Training Strategy: Applying a Hierarchical Knowledge-Level Model. Journal of Organizational and End User Computing (JOEUC), 11(1), 32-39. http://doi.org/10.4018/joeuc.1999010104

Chicago

Sein, Maung, Robert P. Bostrom, and Lorne Olfman. "Rethinking End-User Training Strategy: Applying a Hierarchical Knowledge-Level Model," Journal of Organizational and End User Computing (JOEUC) 11, no.1: 32-39. http://doi.org/10.4018/joeuc.1999010104

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Abstract

Training in information technology (IT) tools has traditionally been defined in terms of skills. Consequently, training methods and approaches have focused almost exclusively on ensuring that a trainee acquire the skills required to use an IT tool, and in a specific domain. With the advent and increasing use of enterprise-wide IT architectures, such as client/server, integrated processes such as workflow systems and integrated packages such as SAP, this narrow view of training will prove to be inadequate in preparing the workforce of the future. To train such a workforce, we propose a re-conceptualization of training based on a hierarchy of knowledge levels that a trainee will need. We then use this hierarchy to propose an integrated framework that can be used to develop a comprehensive training strategy. We offer directions for research that is needed to use our model to develop effective training strategies.

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