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Human-Centered Systems Engineering: Managing Stakeholder Dissonance in Healthcare Delivery

Human-Centered Systems Engineering: Managing Stakeholder Dissonance in Healthcare Delivery

GM Samaras
Copyright: © 2012 |Pages: 24
ISBN13: 9781609608729|ISBN10: 1609608720|EISBN13: 9781609608736
DOI: 10.4018/978-1-60960-872-9.ch007
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MLA

Samaras, GM. "Human-Centered Systems Engineering: Managing Stakeholder Dissonance in Healthcare Delivery." Management Engineering for Effective Healthcare Delivery: Principles and Applications, edited by Alexander Kolker and Pierce Story, IGI Global, 2012, pp. 148-171. https://doi.org/10.4018/978-1-60960-872-9.ch007

APA

Samaras, G. (2012). Human-Centered Systems Engineering: Managing Stakeholder Dissonance in Healthcare Delivery. In A. Kolker & P. Story (Eds.), Management Engineering for Effective Healthcare Delivery: Principles and Applications (pp. 148-171). IGI Global. https://doi.org/10.4018/978-1-60960-872-9.ch007

Chicago

Samaras, GM. "Human-Centered Systems Engineering: Managing Stakeholder Dissonance in Healthcare Delivery." In Management Engineering for Effective Healthcare Delivery: Principles and Applications, edited by Alexander Kolker and Pierce Story, 148-171. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-872-9.ch007

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Abstract

Managing SD requires recognition of all stakeholders and their NWDs, permitting discovery and mapping of potential conflicts. Prioritizing conflicts for mitigation relies on standard risk analysis and decision analysis methods. HCSE provides methods for measuring only those NWDs involved, once the critical conflicts are chosen. This permits the mitigations to be verified, and the deployment design to be validated in a pilot setting, prior to general release of the new tools and technologies into the organization.

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