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Reducing Patient Waiting Time at an Ambulatory Surgical Center

Reducing Patient Waiting Time at an Ambulatory Surgical Center

David Ben-Arieh, Chih-Hang Wu
Copyright: © 2012 |Pages: 15
ISBN13: 9781609608729|ISBN10: 1609608720|EISBN13: 9781609608736
DOI: 10.4018/978-1-60960-872-9.ch012
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MLA

Ben-Arieh, David, and Chih-Hang Wu. "Reducing Patient Waiting Time at an Ambulatory Surgical Center." Management Engineering for Effective Healthcare Delivery: Principles and Applications, edited by Alexander Kolker and Pierce Story, IGI Global, 2012, pp. 246-260. https://doi.org/10.4018/978-1-60960-872-9.ch012

APA

Ben-Arieh, D. & Wu, C. (2012). Reducing Patient Waiting Time at an Ambulatory Surgical Center. In A. Kolker & P. Story (Eds.), Management Engineering for Effective Healthcare Delivery: Principles and Applications (pp. 246-260). IGI Global. https://doi.org/10.4018/978-1-60960-872-9.ch012

Chicago

Ben-Arieh, David, and Chih-Hang Wu. "Reducing Patient Waiting Time at an Ambulatory Surgical Center." In Management Engineering for Effective Healthcare Delivery: Principles and Applications, edited by Alexander Kolker and Pierce Story, 246-260. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-872-9.ch012

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Abstract

This chapter describes a methodology to reduce patient waiting time in a for-profit ambulatory surgical center. Patients in this facility are scheduled in advance for the various operations, and yet operations start late, last longer than expected creating undesired delays. Although this facility is limited to ambulatory surgery, it provides a large number of different surgeries, which are scheduled using “block” scheduling approach. The methodology presented generates a more accurate schedule by creating better time estimates for the operations and with lower variability. The effect of sequencing the surgeries, such that the ones with lower variability are performed earlier in the day, is also discussed.

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