Appointment Order Outpatient Scheduling System with Consideration of Ancillary Services and Overbooking Policy to Improve Outpatient Experience

Appointment Order Outpatient Scheduling System with Consideration of Ancillary Services and Overbooking Policy to Improve Outpatient Experience

Yu-Li Huang
ISBN13: 9781609608729|ISBN10: 1609608720|EISBN13: 9781609608736
DOI: 10.4018/978-1-60960-872-9.ch014
Cite Chapter Cite Chapter

MLA

Huang, Yu-Li. "Appointment Order Outpatient Scheduling System with Consideration of Ancillary Services and Overbooking Policy to Improve Outpatient Experience." Management Engineering for Effective Healthcare Delivery: Principles and Applications, edited by Alexander Kolker and Pierce Story, IGI Global, 2012, pp. 287-307. https://doi.org/10.4018/978-1-60960-872-9.ch014

APA

Huang, Y. (2012). Appointment Order Outpatient Scheduling System with Consideration of Ancillary Services and Overbooking Policy to Improve Outpatient Experience. In A. Kolker & P. Story (Eds.), Management Engineering for Effective Healthcare Delivery: Principles and Applications (pp. 287-307). IGI Global. https://doi.org/10.4018/978-1-60960-872-9.ch014

Chicago

Huang, Yu-Li. "Appointment Order Outpatient Scheduling System with Consideration of Ancillary Services and Overbooking Policy to Improve Outpatient Experience." In Management Engineering for Effective Healthcare Delivery: Principles and Applications, edited by Alexander Kolker and Pierce Story, 287-307. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-872-9.ch014

Export Reference

Mendeley
Favorite

Abstract

Patient wait time and access to care have long been a recognized problem in modern outpatient healthcare delivery systems. In spite of all the efforts to develop appointment rules and policies, the problem of long patient waits persists. Despite the reasons, the fact remains that there are few implemented models for effective scheduling that consider patient wait times, physician idle time, overtime, ancillary service time, as well as individual no-show rate, and are generalized sufficiently to accommodate a variety of outpatient clinic settings. The goal of this chapter is to improve the quality and efficiency of healthcare delivery by developing a physician schedule that meets the clinical policies without overbooking using an innovative wait ratio concept, a patient arrival schedule from the physician schedule accounting for ancillary services, an evidence-based predictive model of no-show probability for individual patient, and a model-supported dynamic overbooking policy to reduce the negative impact of no-shows.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.