MLA
Perez-Gallardo, Yuliana, et al. "Improving CRM 2.0 through Collective Intelligence by Using CBIR Algorithms." Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus, edited by Ricardo Colomo-Palacios, et al., IGI Global, 2012, pp. 39-59. https://doi.org/10.4018/978-1-61350-044-6.ch003
APA
Perez-Gallardo, Y., Alor-Hernandez, G., & Cortes-Robles, G. (2012). Improving CRM 2.0 through Collective Intelligence by Using CBIR Algorithms. In R. Colomo-Palacios, J. Varajão, & P. Soto-Acosta (Eds.), Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus (pp. 39-59). IGI Global. https://doi.org/10.4018/978-1-61350-044-6.ch003
Chicago
Perez-Gallardo, Yuliana, Giner Alor-Hernandez, and Guillermo Cortes-Robles. "Improving CRM 2.0 through Collective Intelligence by Using CBIR Algorithms." In Customer Relationship Management and the Social and Semantic Web: Enabling Cliens Conexus, edited by Ricardo Colomo-Palacios, João Varajão, and Pedro Soto-Acosta, 39-59. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-044-6.ch003
Export Reference