MLA
Land, Frank, et al. "Introducing Knowledge Management as Both Desirable and Undesirable Processes." Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 2981-2989. https://doi.org/10.4018/978-1-60960-783-8.ch810
APA
Land, F., Amjad, U., & Nolas, S. (2012). Introducing Knowledge Management as Both Desirable and Undesirable Processes. In I. Management Association (Ed.), Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (pp. 2981-2989). IGI Global. https://doi.org/10.4018/978-1-60960-783-8.ch810
Chicago
Land, Frank, Urooj Amjad, and Sevasti-Melissa Nolas. "Introducing Knowledge Management as Both Desirable and Undesirable Processes." In Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 2981-2989. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-783-8.ch810
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