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From E-Government to E-Governance: Winning People’s Trust

From E-Government to E-Governance: Winning People’s Trust

Mohammad Nabil Almunawar, Patrick Kim Cheng Low, Mohammad Habibur Rahman, Fadzliwati Mohiddin
Copyright: © 2012 |Pages: 24
ISBN13: 9781613500835|ISBN10: 1613500831|EISBN13: 9781613500842
DOI: 10.4018/978-1-61350-083-5.ch030
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MLA

Almunawar, Mohammad Nabil, et al. "From E-Government to E-Governance: Winning People’s Trust." E-Governance and Civic Engagement: Factors and Determinants of E-Democracy, edited by Aroon Manoharan and Marc Holzer, IGI Global, 2012, pp. 613-636. https://doi.org/10.4018/978-1-61350-083-5.ch030

APA

Almunawar, M. N., Low, P. K., Rahman, M. H., & Mohiddin, F. (2012). From E-Government to E-Governance: Winning People’s Trust. In A. Manoharan & M. Holzer (Eds.), E-Governance and Civic Engagement: Factors and Determinants of E-Democracy (pp. 613-636). IGI Global. https://doi.org/10.4018/978-1-61350-083-5.ch030

Chicago

Almunawar, Mohammad Nabil, et al. "From E-Government to E-Governance: Winning People’s Trust." In E-Governance and Civic Engagement: Factors and Determinants of E-Democracy, edited by Aroon Manoharan and Marc Holzer, 613-636. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-083-5.ch030

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Abstract

With the e-Government concept, government services, which were normally delivered from physical infrastructures of public offices, now move closer to the clients via Information and Communication Technology (ICT). Recent advancement of mobile computing devices has made the idea of omnipresent government highly likely where the government services can be accessed by everyone anytime-anywhere. This chapter begins with the discussion of the current development of e-government followed by the evolution of e-government models. The chapter also addresses how the good governance features have been incorporated as guiding principles in e-governance practices in different societies in recent years. Finally, as its focal interest, the chapter examines and analyzes the issue of building people’s trust through e-governance. Elements of trust are discussed thoroughly, and a trust model for e-governance is put forth and proposed as a guideline to develop a trusted e-governance system.

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