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A Close Look at Twelve Business Process Improvement Groups

A Close Look at Twelve Business Process Improvement Groups

Ned Kock
Copyright: © 2005 |Pages: 31
ISBN13: 9781591403579|ISBN10: 159140357X|ISBN13 Softcover: 9781591403586|EISBN13: 9781591403593
DOI: 10.4018/978-1-59140-357-9.ch011
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MLA

Ned Kock. "A Close Look at Twelve Business Process Improvement Groups." Business Process Improvement Through E-Collaboration: Knowledge Sharing Through the Use of Virtual Groups, IGI Global, 2005, pp.213-243. https://doi.org/10.4018/978-1-59140-357-9.ch011

APA

N. Kock (2005). A Close Look at Twelve Business Process Improvement Groups. IGI Global. https://doi.org/10.4018/978-1-59140-357-9.ch011

Chicago

Ned Kock. "A Close Look at Twelve Business Process Improvement Groups." In Business Process Improvement Through E-Collaboration: Knowledge Sharing Through the Use of Virtual Groups. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-357-9.ch011

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Abstract

In this chapter, I provide a structured description of 12 business process improvement groups conducted at MAF Quality Management and Waikato University, both in New Zealand. I facilitated these groups based on the MetaProi methodology described earlier in this book, and the majority of the communication in these groups took place through an e-collaboration system. The group descriptions provided in this chapter and other group-related information have been used in several analyses discussed in previous chapters. Each group description comprises the following elements:

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