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Emerging Collaboration Routines in Knowledge-Intensive Work Processes: Insights from Three Case Studies

Emerging Collaboration Routines in Knowledge-Intensive Work Processes: Insights from Three Case Studies

Burak Sari, Hermann Loeh, Bernhard R. Katzy
Copyright: © 2012 |Pages: 15
ISBN13: 9781613504598|ISBN10: 1613504594|EISBN13: 9781613504604
DOI: 10.4018/978-1-61350-459-8.ch003
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MLA

Sari, Burak, et al. "Emerging Collaboration Routines in Knowledge-Intensive Work Processes: Insights from Three Case Studies." Advancing Collaborative Knowledge Environments: New Trends in E-Collaboration, edited by Ned Kock, IGI Global, 2012, pp. 25-39. https://doi.org/10.4018/978-1-61350-459-8.ch003

APA

Sari, B., Loeh, H., & Katzy, B. R. (2012). Emerging Collaboration Routines in Knowledge-Intensive Work Processes: Insights from Three Case Studies. In N. Kock (Ed.), Advancing Collaborative Knowledge Environments: New Trends in E-Collaboration (pp. 25-39). IGI Global. https://doi.org/10.4018/978-1-61350-459-8.ch003

Chicago

Sari, Burak, Hermann Loeh, and Bernhard R. Katzy. "Emerging Collaboration Routines in Knowledge-Intensive Work Processes: Insights from Three Case Studies." In Advancing Collaborative Knowledge Environments: New Trends in E-Collaboration, edited by Ned Kock, 25-39. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-459-8.ch003

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Abstract

This article aims to identify how knowledge workers develop their own collaboration strategies and techniques for getting their work done in complex, dynamic knowledge intensive work environments. Three case studies have been conducted to explore the nature of routines in different collaborative working settings as they provide sufficient detail to better understand the actual state and problems regarding collaborative work processes among knowledge workers. Evidences from these cases show that coordination and control of projects, tasks, information, and little support by collaboration tools in all work patterns seem to be the biggest issues and there is a need for better understanding of collaboration culture as well as harmonious and integrated redesign of collaboration routines with new collaborative working environment technologies. The analysis of the cases also shows that there are considerable differences in ways of how actors communicate and coordinate their work which leads varying degrees of quality in knowledge intensive work. The results can be used to achieve a smoother collaborative working phase through innovative technical developments.

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