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Employees’ Perceptions of Biometric Technology Adoption in E-Government: An Exploratory Study in the Kingdom of Saudi Arabia

Employees’ Perceptions of Biometric Technology Adoption in E-Government: An Exploratory Study in the Kingdom of Saudi Arabia

Thamer Alhussain, Steve Drew
Copyright: © 2012 |Pages: 14
ISBN13: 9781466600416|ISBN10: 1466600411|EISBN13: 9781466600423
DOI: 10.4018/978-1-4666-0041-6.ch010
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MLA

Alhussain, Thamer, and Steve Drew. "Employees’ Perceptions of Biometric Technology Adoption in E-Government: An Exploratory Study in the Kingdom of Saudi Arabia." E-Adoption and Technologies for Empowering Developing Countries: Global Advances, edited by Sushil K. Sharma, IGI Global, 2012, pp. 129-142. https://doi.org/10.4018/978-1-4666-0041-6.ch010

APA

Alhussain, T. & Drew, S. (2012). Employees’ Perceptions of Biometric Technology Adoption in E-Government: An Exploratory Study in the Kingdom of Saudi Arabia. In S. Sharma (Ed.), E-Adoption and Technologies for Empowering Developing Countries: Global Advances (pp. 129-142). IGI Global. https://doi.org/10.4018/978-1-4666-0041-6.ch010

Chicago

Alhussain, Thamer, and Steve Drew. "Employees’ Perceptions of Biometric Technology Adoption in E-Government: An Exploratory Study in the Kingdom of Saudi Arabia." In E-Adoption and Technologies for Empowering Developing Countries: Global Advances, edited by Sushil K. Sharma, 129-142. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0041-6.ch010

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Abstract

This paper discusses an exploratory study of government employees’ perceptions of the introduction of biometric authentication at the workplace in the Kingdom of Saudi Arabia. The authors suggest that studying the factors affecting employees’ acceptance of new technology will help ease the adoption of biometric technology in other e-government applications. A combination of survey and interviews was used to collect the required data. Interviews were conducted with managers and questionnaires were given to employees from two different government organisations in Saudi Arabia to investigate the employees’ perceptions of using biometrics. The results of this study indicate a significant digital and cultural gap between the technological awareness of employees and the preferred authentication solutions promoted by management. A lack of trust in technology, its potential for misuse and management motives reflect the managers’ need to consider their responsibilities for narrowing these gaps. It was apparent that overcoming employees’ resistance is an essential issue facing biometric implementation. Based on the research the authors recommend that an awareness and orientation process about biometrics should take place before the technology is introduced into the organisation.

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