Welcome to the InfoSci Platform
Sharing Usability Information: A Communication Paradox

Sharing Usability Information: A Communication Paradox

Paula M. Bach, Hao Jiang, John M. Carroll
Copyright: © 2012 |Pages: 15
ISBN13: 9781613504567|ISBN10: 161350456X|EISBN13: 9781613504574
DOI: 10.4018/978-1-61350-456-7.ch507
Cite Chapter Cite Chapter

MLA

Bach, Paula M., et al. "Sharing Usability Information: A Communication Paradox." Computer Engineering: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 1181-1195. https://doi.org/10.4018/978-1-61350-456-7.ch507

APA

Bach, P. M., Jiang, H., & Carroll, J. M. (2012). Sharing Usability Information: A Communication Paradox. In I. Management Association (Ed.), Computer Engineering: Concepts, Methodologies, Tools and Applications (pp. 1181-1195). IGI Global. https://doi.org/10.4018/978-1-61350-456-7.ch507

Chicago

Bach, Paula M., Hao Jiang, and John M. Carroll. "Sharing Usability Information: A Communication Paradox." In Computer Engineering: Concepts, Methodologies, Tools and Applications, edited by Information Resources Management Association, 1181-1195. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-61350-456-7.ch507

Export Reference

Mendeley
Favorite

Abstract

In this chapter, we investigate the social and communication challenges surrounding usability information sharing. Our objective is to investigate a communication paradox: software development teams, consisting of usability engineers, software developers, and project managers, chose communication channels to use every day that are not channels they prefer to use. This paradox was discovered in a survey and explored further in interviews with software development teams. Results indicated that challenges with common ground and work coupling affect the extent to which the affordances of different communication channels can be taken advantage of. The value of this study highlights and explains the paradox from a time-space perspective and provides insight to usability information sharing among software engineering teams. Future work includes investigating the effect of social capital on communication channel preference along with understanding how important usability issues can be discussed in complex teams.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.