Business Process Reengineering for the Use of Distance Learning at Bell Canada

Business Process Reengineering for the Use of Distance Learning at Bell Canada

T. Whalen, D. Wright
ISBN13: 9781599043968|ISBN10: 1599043963|ISBN13 Softcover: 9781599043975|EISBN13: 9781599043982
DOI: 10.4018/978-1-59904-396-0.ch010
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MLA

Whalen, T., and D. Wright. "Business Process Reengineering for the Use of Distance Learning at Bell Canada." Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 155-172. https://doi.org/10.4018/978-1-59904-396-0.ch010

APA

Whalen, T. & Wright, D. (2006). Business Process Reengineering for the Use of Distance Learning at Bell Canada. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on Information Technology and Business Process Reengineering (pp. 155-172). IGI Global. https://doi.org/10.4018/978-1-59904-396-0.ch010

Chicago

Whalen, T., and D. Wright. "Business Process Reengineering for the Use of Distance Learning at Bell Canada." In Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., 155-172. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-396-0.ch010

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Abstract

This case describes the Bell Online Institute (BOLI) which represents a radical change to the way Bell Canada provides internal training to its 35,000 employees. BOLI specializes in Web-based training, one type of technology-enabled (distance) learning.

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