Cross-Cultural Implementation of Information System

Cross-Cultural Implementation of Information System

Wai K. Law, Karri Perez
ISBN13: 9781599044118|ISBN10: 1599044110|EISBN13: 9781599044132
DOI: 10.4018/978-1-59904-411-8.ch014
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MLA

Law, Wai K., and Karri Perez. "Cross-Cultural Implementation of Information System." Cases on Information Technology and Organizational Politics & Culture, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 220-229. https://doi.org/10.4018/978-1-59904-411-8.ch014

APA

Law, W. K. & Perez, K. (2006). Cross-Cultural Implementation of Information System. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on Information Technology and Organizational Politics & Culture (pp. 220-229). IGI Global. https://doi.org/10.4018/978-1-59904-411-8.ch014

Chicago

Law, Wai K., and Karri Perez. "Cross-Cultural Implementation of Information System." In Cases on Information Technology and Organizational Politics & Culture, edited by Mehdi Khosrow-Pour, D.B.A., 220-229. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-411-8.ch014

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Abstract

GHI, an international service conglomerate, recently acquired a new subsidiary in an Asian country. A new information system was planned to facilitate the re-branding of the subsidiary. The project was outsourced to an application service provider through a consultant. A functional manager from another subsidiary in the country was assigned to assist the development of specifications. The customized information passed numerous benchmarking tests, and was ready for implementation. At that point, it was discovered that the native users at the rural location of the new subsidiary could not comprehend any of the user interfaces programmed in the English language. A depressed local management team, with a depleted technology budget, must reinvent all operating procedures dependent on the new information system.

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