Welcome to the InfoSci Platform
Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region

Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region

Flavio Corradini
Copyright: © 2009 |Pages: 20
ISBN13: 9781605660646|ISBN10: 1605660647|ISBN13 Softcover: 9781616926298|EISBN13: 9781605660653
DOI: 10.4018/978-1-60566-064-6.ch003
Cite Chapter Cite Chapter

MLA

Corradini, Flavio. "Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region." Cases on Managing E-Services, edited by Ada Scupola, IGI Global, 2009, pp. 28-47. https://doi.org/10.4018/978-1-60566-064-6.ch003

APA

Corradini, F. (2009). Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region. In A. Scupola (Ed.), Cases on Managing E-Services (pp. 28-47). IGI Global. https://doi.org/10.4018/978-1-60566-064-6.ch003

Chicago

Corradini, Flavio. "Quality Assessment of Digital Services in E-Government with a Case Study in an Italian Region." In Cases on Managing E-Services, edited by Ada Scupola, 28-47. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-064-6.ch003

Export Reference

Mendeley
Favorite

Abstract

The quality assessment of e-government services is more and more emerging as a key issue within public administrations. Ensuring a proper quality of digital services is mandatory to satisfy citizens and firms’ needs and to accept the use of ICT in our lives. We propose a methodology for quality assessment that takes e-government quality features into account. We also define a reference model to provide a single quality value starting from a set of service parameters. To validate our approach we assess the goodness of the ‘TecUt’ shared services management system.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.