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A Citizen-Oriented Approach for Evaluating the Performance of e-Government in Sri Lanka

A Citizen-Oriented Approach for Evaluating the Performance of e-Government in Sri Lanka

Kanishka Karunasena, Hepu Deng
Copyright: © 2012 |Volume: 8 |Issue: 1 |Pages: 21
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781466611955|DOI: 10.4018/jegr.2012010103
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MLA

Karunasena, Kanishka, and Hepu Deng. "A Citizen-Oriented Approach for Evaluating the Performance of e-Government in Sri Lanka." IJEGR vol.8, no.1 2012: pp.43-63. http://doi.org/10.4018/jegr.2012010103

APA

Karunasena, K. & Deng, H. (2012). A Citizen-Oriented Approach for Evaluating the Performance of e-Government in Sri Lanka. International Journal of Electronic Government Research (IJEGR), 8(1), 43-63. http://doi.org/10.4018/jegr.2012010103

Chicago

Karunasena, Kanishka, and Hepu Deng. "A Citizen-Oriented Approach for Evaluating the Performance of e-Government in Sri Lanka," International Journal of Electronic Government Research (IJEGR) 8, no.1: 43-63. http://doi.org/10.4018/jegr.2012010103

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Abstract

This paper presents an empirical study of the performance of e-government in Sri Lanka from the perspective of citizens within a public value based conceptual framework. The delivery of quality public services, the effectiveness of public organizations, and the achievement of socially desirable outcomes through e-government are considered using the data from several national surveys. The study reveals that e-government in Sri Lanka has not been able to create satisfactory levels of public value due to the weaknesses in both the supply and demand sides of e-government including poor web presence of government, lack of e-services, poor information infrastructure, low information technology readiness of citizens, and low up-take of e-government initiatives. It suggests that the government can improve the public value of e-government by accelerating the development of e-services projects, developing the information and communication technology infrastructure, and taking necessary steps to enhance citizens’ information technology readiness.

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