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The Institutionalisation of User Participation for Systems Development in Telecom Éireann

The Institutionalisation of User Participation for Systems Development in Telecom Éireann

Tom Butler, Brian Fitzgerald
Copyright: © 2006 |Pages: 23
ISBN13: 9781599044057|ISBN10: 1599044056|ISBN13 Softcover: 9781599044064|EISBN13: 9781599044071
DOI: 10.4018/978-1-59904-405-7.ch014
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MLA

Butler, Tom, and Brian Fitzgerald. "The Institutionalisation of User Participation for Systems Development in Telecom Éireann." Cases on the Human Side of Information Technology, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 209-231. https://doi.org/10.4018/978-1-59904-405-7.ch014

APA

Butler, T. & Fitzgerald, B. (2006). The Institutionalisation of User Participation for Systems Development in Telecom Éireann. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on the Human Side of Information Technology (pp. 209-231). IGI Global. https://doi.org/10.4018/978-1-59904-405-7.ch014

Chicago

Butler, Tom, and Brian Fitzgerald. "The Institutionalisation of User Participation for Systems Development in Telecom Éireann." In Cases on the Human Side of Information Technology, edited by Mehdi Khosrow-Pour, D.B.A., 209-231. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-405-7.ch014

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Abstract

This case recalls that it was in 1984 that Telecom Eireann first introduced institutional mechanisms, which facilitated employee participation in the formulation and execution of corporate strategy. The lessons learned by Telecom Eireann in addressing such issues helped it to evolve its participative policies into a partnership approach to organizational change, which helped ensure the success of its strategy of IT-enabled organizational transformation.

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