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Australian Users’ Interactions with E-Services in a Virtual Environment

Australian Users’ Interactions with E-Services in a Virtual Environment

Kamaljeet Sandhu
Copyright: © 2012 |Pages: 12
ISBN13: 9781466609631|ISBN10: 146660963X|EISBN13: 9781466609648
DOI: 10.4018/978-1-4666-0963-1.ch007
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MLA

Sandhu, Kamaljeet. "Australian Users’ Interactions with E-Services in a Virtual Environment." Virtual Work and Human Interaction Research, edited by Shawn Long, IGI Global, 2012, pp. 115-126. https://doi.org/10.4018/978-1-4666-0963-1.ch007

APA

Sandhu, K. (2012). Australian Users’ Interactions with E-Services in a Virtual Environment. In S. Long (Ed.), Virtual Work and Human Interaction Research (pp. 115-126). IGI Global. https://doi.org/10.4018/978-1-4666-0963-1.ch007

Chicago

Sandhu, Kamaljeet. "Australian Users’ Interactions with E-Services in a Virtual Environment." In Virtual Work and Human Interaction Research, edited by Shawn Long, 115-126. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0963-1.ch007

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Abstract

Research into human interaction with computers requires a clear understanding about “user learning experience” on websites that shape user perceptions about virtual work. This chapter investigates issues that impact users’ learning based on experience in using the e-services system. This research aims to address some of the important characteristics of user learning experience and how it can positively/negatively impact user attitudes towards e-service tasks in virtual work. The adoption, use, and then continued use of an e-services system in terms of e-services system characteristics based on service-user interaction will be studied.

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