MLA
Naidoo, Rennie. "A Socio-Technical Account of an Internet-Based Self-Service Technology Implementation: Why Call-Centres Sometimes ‘Prevail’ in a Multi-Channel Context?." Social Influences on Information and Communication Technology Innovations, edited by Arthur Tatnall, IGI Global, 2012, pp. 68-91. https://doi.org/10.4018/978-1-4666-1559-5.ch005
APA
Naidoo, R. (2012). A Socio-Technical Account of an Internet-Based Self-Service Technology Implementation: Why Call-Centres Sometimes ‘Prevail’ in a Multi-Channel Context?. In A. Tatnall (Ed.), Social Influences on Information and Communication Technology Innovations (pp. 68-91). IGI Global. https://doi.org/10.4018/978-1-4666-1559-5.ch005
Chicago
Naidoo, Rennie. "A Socio-Technical Account of an Internet-Based Self-Service Technology Implementation: Why Call-Centres Sometimes ‘Prevail’ in a Multi-Channel Context?." In Social Influences on Information and Communication Technology Innovations, edited by Arthur Tatnall, 68-91. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1559-5.ch005
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