Welcome to the InfoSci Platform
Reference Hub1
Servitized Enterprises for Distributed Collaborative Commerce

Servitized Enterprises for Distributed Collaborative Commerce

Haluk Demirkan, James C. Spohrer
Copyright: © 2012 |Pages: 14
ISBN13: 9781466615830|ISBN10: 1466615834|EISBN13: 9781466615847
DOI: 10.4018/978-1-4666-1583-0.ch005
Cite Chapter Cite Chapter

MLA

Demirkan, Haluk, and James C. Spohrer. "Servitized Enterprises for Distributed Collaborative Commerce." Technological Applications and Advancements in Service Science, Management, and Engineering, edited by Stuart D. Galup, IGI Global, 2012, pp. 70-83. https://doi.org/10.4018/978-1-4666-1583-0.ch005

APA

Demirkan, H. & Spohrer, J. C. (2012). Servitized Enterprises for Distributed Collaborative Commerce. In S. Galup (Ed.), Technological Applications and Advancements in Service Science, Management, and Engineering (pp. 70-83). IGI Global. https://doi.org/10.4018/978-1-4666-1583-0.ch005

Chicago

Demirkan, Haluk, and James C. Spohrer. "Servitized Enterprises for Distributed Collaborative Commerce." In Technological Applications and Advancements in Service Science, Management, and Engineering, edited by Stuart D. Galup, 70-83. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1583-0.ch005

Export Reference

Mendeley
Favorite

Abstract

Agility and innovation are essential for survival in today’s business world. Mergers and acquisitions, new regulations, rapidly changing technology, increasing competition and heightened customer expectations mean companies must become more responsive to changing demands. This move to agility through innovation can be possible with the service oriented solutions offered by Collaborative Servitized Enterprises (CSE). In this article, the authors demonstrate the architecture of a CSE and develop a multidisciplinary research program, incorporating a more science-based approach to the effective, scalable, secure, and knowledge-driven design and development of collaborative servitized enterprises, to address some of today’s commoditization lead issues. The authors’ primary objective is to lay the foundation of an integrated service culture, which is characterized by a cross-disciplinary attitude that fulfills customers’ needs. A secondary attitude within that culture is an awareness of the complexities associated with service tradeoff decision-making, requiring a careful balance of value, risk, cost, and quality of service.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.