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Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government

Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government

Paul T. Jaeger, John Carlo Bertot
Copyright: © 2012 |Pages: 18
ISBN13: 9781466617766|ISBN10: 1466617764|EISBN13: 9781466617773
DOI: 10.4018/978-1-4666-1776-6.ch007
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MLA

Jaeger, Paul T., and John Carlo Bertot. "Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government." Technology Enabled Transformation of the Public Sector: Advances in E-Government, edited by Vishanth Weerakkody, IGI Global, 2012, pp. 105-122. https://doi.org/10.4018/978-1-4666-1776-6.ch007

APA

Jaeger, P. T. & Bertot, J. C. (2012). Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government. In V. Weerakkody (Ed.), Technology Enabled Transformation of the Public Sector: Advances in E-Government (pp. 105-122). IGI Global. https://doi.org/10.4018/978-1-4666-1776-6.ch007

Chicago

Jaeger, Paul T., and John Carlo Bertot. "Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government." In Technology Enabled Transformation of the Public Sector: Advances in E-Government, edited by Vishanth Weerakkody, 105-122. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1776-6.ch007

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Abstract

The effectiveness of user interactions and engagement with e-government hinges on the extent to which the information and services being offered are user-centered, and in particular citizen-centered. E-government is not effectively serving users if they cannot find the information and services that they seek due to organizational, educational, policy, or management issues; do not have the skills to properly interact with e-government; do not understand the results that they get; or do not trust the information that they receive. As such, user-centered design and evaluation must be a key consideration in the development and management of e-government. Building on a range of previous research by the authors, this article will examine the issues of the designing for, evaluation of, and research about user-centered e-government and implications for e-government policy and management.

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