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Critical Success Factors in Enterprise Resource Planning Implementation: A Case-Study Approach

Critical Success Factors in Enterprise Resource Planning Implementation: A Case-Study Approach

Behrouz Zarei, Mina Naeli
Copyright: © 2012 |Pages: 12
ISBN13: 9781466617612|ISBN10: 1466617616|EISBN13: 9781466617629
DOI: 10.4018/978-1-4666-1761-2.ch005
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MLA

Zarei, Behrouz, and Mina Naeli. "Critical Success Factors in Enterprise Resource Planning Implementation: A Case-Study Approach." Enterprise Information Systems and Advancing Business Solutions: Emerging Models, edited by Madjid Tavana, IGI Global, 2012, pp. 74-85. https://doi.org/10.4018/978-1-4666-1761-2.ch005

APA

Zarei, B. & Naeli, M. (2012). Critical Success Factors in Enterprise Resource Planning Implementation: A Case-Study Approach. In M. Tavana (Ed.), Enterprise Information Systems and Advancing Business Solutions: Emerging Models (pp. 74-85). IGI Global. https://doi.org/10.4018/978-1-4666-1761-2.ch005

Chicago

Zarei, Behrouz, and Mina Naeli. "Critical Success Factors in Enterprise Resource Planning Implementation: A Case-Study Approach." In Enterprise Information Systems and Advancing Business Solutions: Emerging Models, edited by Madjid Tavana, 74-85. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1761-2.ch005

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Abstract

Although introducing Enterprise Resource Planning (ERP) to an organization has enormous benefits, it may entail new hazardous challenges if it cannot be well managed. This research focuses on the critical ERP success factors from a case study involving the Esfahan Steel Company, which started ERP implementation in September 2002. An in-depth research of ERP implementation processes and the level of adhering to five chosen ERP critical success factors—project management, top management supports, business process reengineering, and change management and Training—are conducted. Research results revealed that the five critical success factors (CSFs) are highly interdependent and the strengths and weaknesses of each have influenced the quality of ERP implementation to a large extent.

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