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Sources of Legitimacy for the M-Government Initiatives in Turkey: Human vs. Technical Resource Management Concerns

Sources of Legitimacy for the M-Government Initiatives in Turkey: Human vs. Technical Resource Management Concerns

N. Meltem Cakici, Ronan de Kervenoael
Copyright: © 2012 |Pages: 21
ISBN13: 9781466616011|ISBN10: 1466616016|EISBN13: 9781466616028
DOI: 10.4018/978-1-4666-1601-1.ch025
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MLA

Cakici, N. Meltem, and Ronan de Kervenoael. "Sources of Legitimacy for the M-Government Initiatives in Turkey: Human vs. Technical Resource Management Concerns." Human Resources Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 387-407. https://doi.org/10.4018/978-1-4666-1601-1.ch025

APA

Cakici, N. M. & de Kervenoael, R. (2012). Sources of Legitimacy for the M-Government Initiatives in Turkey: Human vs. Technical Resource Management Concerns. In I. Management Association (Ed.), Human Resources Management: Concepts, Methodologies, Tools, and Applications (pp. 387-407). IGI Global. https://doi.org/10.4018/978-1-4666-1601-1.ch025

Chicago

Cakici, N. Meltem, and Ronan de Kervenoael. "Sources of Legitimacy for the M-Government Initiatives in Turkey: Human vs. Technical Resource Management Concerns." In Human Resources Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 387-407. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1601-1.ch025

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Abstract

Emerging markets have recently been experiencing a dramatic increased in the number of mobile phone per capita. M-government has, hence, been heralded as an opportunity to leap-frog the technology cycle and provide cheaper and more inclusive and services to all. This chapter explores, within an emerging market context, the legitimacy and resistance facing civil servants’ at the engagement stage with m-government activities and the direct implication for resource management. Thirty in depth interview, in Turkey, are drawn-upon with key ICT civil servant in local organizations. The findings show that three types of resources are perceived as central namely: (i) diffusion of information management, (ii) operating system resource management and (iii) human resource management. The main evidence suggests that legitimacy for each resource management, at local level, is an ongoing struggle where all groups deploy multiples forms of resistance. Overall, greater attention in the resource management strategy for m-government application needs to be devoted to enablers such as civil servants rather than the final consumers or citizens.

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