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Managing in the Era of Digital Governance: The Expanding Role and Efficacy of E-Government Innovations in US Social Services

Managing in the Era of Digital Governance: The Expanding Role and Efficacy of E-Government Innovations in US Social Services

Craig L. Johnson, Sharon N. Kioko, Maureen A. Pirog
Copyright: © 2012 |Pages: 22
ISBN13: 9781466617407|ISBN10: 1466617403|EISBN13: 9781466617414
DOI: 10.4018/978-1-4666-1740-7.ch064
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MLA

Johnson, Craig L., et al. "Managing in the Era of Digital Governance: The Expanding Role and Efficacy of E-Government Innovations in US Social Services." Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2012, pp. 1292-1313. https://doi.org/10.4018/978-1-4666-1740-7.ch064

APA

Johnson, C. L., Kioko, S. N., & Pirog, M. A. (2012). Managing in the Era of Digital Governance: The Expanding Role and Efficacy of E-Government Innovations in US Social Services. In I. Management Association (Ed.), Digital Democracy: Concepts, Methodologies, Tools, and Applications (pp. 1292-1313). IGI Global. https://doi.org/10.4018/978-1-4666-1740-7.ch064

Chicago

Johnson, Craig L., Sharon N. Kioko, and Maureen A. Pirog. "Managing in the Era of Digital Governance: The Expanding Role and Efficacy of E-Government Innovations in US Social Services." In Digital Democracy: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1292-1313. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1740-7.ch064

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Abstract

E-government, or digital government, is broadly described as the creation and delivery of information and services inside governments and between governments and the public using electronic information and communication technologies (ICTs). Governments can incorporate ICTs to change administrative processes in ways that are client-oriented and needs based. These changes in administrative processes are part of digital-era governance (DEG) strategies. This chapter examines the administrative and managerial challenges of new electronic modes of transacting social services in the US, highlighting the challenges and outcomes of implementing electronic benefit transfer (EBT) technologies in the child support program.

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