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Negotiating Knowledge Gaps in Dispersed Knowledge Work

Negotiating Knowledge Gaps in Dispersed Knowledge Work

Rashmi H. Assudani
Copyright: © 2013 |Pages: 22
ISBN13: 9781466618732|ISBN10: 1466618736|EISBN13: 9781466618749
DOI: 10.4018/978-1-4666-1873-2.ch005
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MLA

Assudani, Rashmi H. "Negotiating Knowledge Gaps in Dispersed Knowledge Work." Intelligence Methods and Systems Advancements for Knowledge-Based Business, edited by John Wang, IGI Global, 2013, pp. 75-96. https://doi.org/10.4018/978-1-4666-1873-2.ch005

APA

Assudani, R. H. (2013). Negotiating Knowledge Gaps in Dispersed Knowledge Work. In J. Wang (Ed.), Intelligence Methods and Systems Advancements for Knowledge-Based Business (pp. 75-96). IGI Global. https://doi.org/10.4018/978-1-4666-1873-2.ch005

Chicago

Assudani, Rashmi H. "Negotiating Knowledge Gaps in Dispersed Knowledge Work." In Intelligence Methods and Systems Advancements for Knowledge-Based Business, edited by John Wang, 75-96. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-1873-2.ch005

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Abstract

Reviews from the two streams of research - knowledge based view of the firm and dispersed work – offers evidence for knowledge gaps that exist among dispersed members. Dispersed members therefore cannot take for granted that they have a common context, making dispersed collaboration problematic. A major challenge for such teams is thus to co-create a commonly shared context. This paper examines the process of how dispersed teams negotiate knowledge gaps to create a common context. The study uses a multiple case design on dispersed teams at a knowledge-based marketing organization in the US. The findings from this field study highlight three strategies to negotiate knowledge gaps: (1) active engagement strategies, (2) negotiating relationally, and (3) redundant knowledge structures. Taken together, these findings have the potential to help managers in knowledge based organizations to discern appropriate social and technological interventions that may be needed for conducting dispersed knowledge work.

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