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An Overview of Knowledge Management

An Overview of Knowledge Management

Jatinder D. Gupta, Sushil K. Sharma, Jeffrey Hsu
Copyright: © 2004 |Pages: 28
ISBN13: 9781591401629|ISBN10: 1591401623|ISBN13 Softcover: 9781591402190|EISBN13: 9781591401636
DOI: 10.4018/978-1-59140-162-9.ch001
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MLA

Gupta, Jatinder D., et al. "An Overview of Knowledge Management." Creating Knowledge Based Organizations, edited by Jatinder N. D. Gupta and Sushil Sharma, IGI Global, 2004, pp. 1-28. https://doi.org/10.4018/978-1-59140-162-9.ch001

APA

Gupta, J. D., Sharma, S. K., & Hsu, J. (2004). An Overview of Knowledge Management. In J. Gupta & S. Sharma (Eds.), Creating Knowledge Based Organizations (pp. 1-28). IGI Global. https://doi.org/10.4018/978-1-59140-162-9.ch001

Chicago

Gupta, Jatinder D., Sushil K. Sharma, and Jeffrey Hsu. "An Overview of Knowledge Management." In Creating Knowledge Based Organizations, edited by Jatinder N. D. Gupta and Sushil Sharma, 1-28. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-162-9.ch001

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Abstract

One of the key factors that distinguishes the intelligent business enterprise of the 21st century is the emphasis on knowledge and information. Unlike businesses of the past, the fast, high-tech, and global emphasis of businesses today requires the ability to capture, manage, and utilize knowledge and information in order to improve efficiency, better serve customers, manage the competition, and keep pace with never-ending changes. Knowledge management is an important means by which organizations can better manage information and, more importantly, knowledge. Unlike other techniques, knowledge management is not always easy to define because it encompasses a range of concepts, management tasks, technologies, and practices, all of which come under the umbrella of the management of knowledge. This chapter takes a broad view of the topic of knowledge management and aims to provide a comprehensive overview of knowledge management — the technologies, processes, and concepts involved, and the challenges and future of this important area.

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