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Building a Measurement Framework for m-Government Services

Building a Measurement Framework for m-Government Services

Emmanouil Stiakakis, Christos K. Georgiadis
Copyright: © 2012 |Volume: 3 |Issue: 4 |Pages: 20
ISSN: 1941-868X|EISSN: 1941-8698|EISBN13: 9781466612761|DOI: 10.4018/jissc.2012100102
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MLA

Stiakakis, Emmanouil, and Christos K. Georgiadis. "Building a Measurement Framework for m-Government Services." IJISSC vol.3, no.4 2012: pp.18-37. http://doi.org/10.4018/jissc.2012100102

APA

Stiakakis, E. & Georgiadis, C. K. (2012). Building a Measurement Framework for m-Government Services. International Journal of Information Systems and Social Change (IJISSC), 3(4), 18-37. http://doi.org/10.4018/jissc.2012100102

Chicago

Stiakakis, Emmanouil, and Christos K. Georgiadis. "Building a Measurement Framework for m-Government Services," International Journal of Information Systems and Social Change (IJISSC) 3, no.4: 18-37. http://doi.org/10.4018/jissc.2012100102

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Abstract

This study develops and presents a proposed framework for the measurement of mobile government (m-government) services. The measurement framework consists of: (i) identification/categorisation of m-government services; (ii) sophistication stages of these services; and (iii) indicators to evaluate their progress. With respect to the methodological approach followed in the study, twenty e-government services clustered by type of activity and interaction level are ranked for importance in terms of criteria that characterise the mobile setting. Moreover, core indicators used for e-government are examined in terms of their appropriateness to the mobile setting. According to the authors’ findings, three m-government service clusters are established, assisting governments to prioritise services to mobile users. A modification in the sophistication model for e-services is recommended for application in m-government. Finally, the proposed indicators are mainly user-focused, in accordance with the personalised nature of services delivered through mobile devices.

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