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The CIO Enabling IT and Service Governance

The CIO Enabling IT and Service Governance

Copyright: © 2013 |Pages: 41
ISBN13: 9781466625129|ISBN10: 1466625120|EISBN13: 9781466625136
DOI: 10.4018/978-1-4666-2512-9.ch012
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MLA

Eng K. Chew and Petter Gottschalk. "The CIO Enabling IT and Service Governance." Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation, IGI Global, 2013, pp.369-409. https://doi.org/10.4018/978-1-4666-2512-9.ch012

APA

E. Chew & P. Gottschalk (2013). The CIO Enabling IT and Service Governance. IGI Global. https://doi.org/10.4018/978-1-4666-2512-9.ch012

Chicago

Eng K. Chew and Petter Gottschalk. "The CIO Enabling IT and Service Governance." In Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2512-9.ch012

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Abstract

In this chapter, the authors explore and propose the fundamental principles for designing a strategy-aligned service governance model, which is closely related to IT governance. Both IT governance and service governance can only be operationalized successfully by strong a C-level executive leadership. The role of a CIO has a good positional-fit with the enterprise-wide focus of the governance purpose. This chapter addresses the CIO’s enterprise-wide leadership role, including ownership and utilization of the governance process to create business value and competitive advantage.

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