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Service Innovation and Management

Service Innovation and Management

Copyright: © 2013 |Pages: 46
ISBN13: 9781466625129|ISBN10: 1466625120|EISBN13: 9781466625136
DOI: 10.4018/978-1-4666-2512-9.ch014
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MLA

Eng K. Chew and Petter Gottschalk. "Service Innovation and Management." Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation, IGI Global, 2013, pp.448-493. https://doi.org/10.4018/978-1-4666-2512-9.ch014

APA

E. Chew & P. Gottschalk (2013). Service Innovation and Management. IGI Global. https://doi.org/10.4018/978-1-4666-2512-9.ch014

Chicago

Eng K. Chew and Petter Gottschalk. "Service Innovation and Management." In Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2512-9.ch014

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Abstract

The purpose of this chapter is to explain the basic principles, theories, process, and management of service innovation. The authors first review the basic set of customer-centric principles of service innovation. Next, the authors review the theories behind service innovation typology. The following sections focus on the service innovation process, new service development, service engineering, customer participation, and lifecycle management. Then the authors select a couple of case examples from the literature to illustrate how the interrelated core concepts of knowledge, dynamic capabilities, and service innovation that have been covered in the previous and current chapters are utilized in different types of firms.

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