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Success Factors for ICT Shared Services in the Higher Education Sector

Success Factors for ICT Shared Services in the Higher Education Sector

Suraya Miskon, Wasana Bandara, Guy G. Gable, Erwin Fielt
Copyright: © 2012 |Volume: 5 |Issue: 3 |Pages: 24
ISSN: 1938-7857|EISSN: 1938-7865|EISBN13: 9781466615038|DOI: 10.4018/jitr.2012070101
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MLA

Miskon, Suraya, et al. "Success Factors for ICT Shared Services in the Higher Education Sector." JITR vol.5, no.3 2012: pp.1-24. http://doi.org/10.4018/jitr.2012070101

APA

Miskon, S., Bandara, W., Gable, G. G., & Fielt, E. (2012). Success Factors for ICT Shared Services in the Higher Education Sector. Journal of Information Technology Research (JITR), 5(3), 1-24. http://doi.org/10.4018/jitr.2012070101

Chicago

Miskon, Suraya, et al. "Success Factors for ICT Shared Services in the Higher Education Sector," Journal of Information Technology Research (JITR) 5, no.3: 1-24. http://doi.org/10.4018/jitr.2012070101

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Abstract

Shared services is a prominent organizational arrangement for organizations, in particular for support functions. The success (or failure) of shared services is a critical concern as the move to shared services can entail large scale investment and involve fundamental organizational change. The Higher Education (HE) sector is particularly well poised to benefit from shared services as there is a need to improve organizational performance and strong potential from sharing. Through a multiple case study of shared services experiences in HE, this study identifies ten important antecedents of shared services success: (1) Understanding of shared services; (2) Organizational environment; (3) Top management support; (4) IT environment; (5) Governance; (6) Process centric view; (7) Implementation strategy; (8) Project management; (9) Change management; and (10) Communication. The study then develops a preliminary model of shared services success that addresses the interdependencies between the success factors. As the first empirical success model for shared services, it provides valuable guidance to practice and future research.

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