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Evaluating Citizen Adoption and Satisfaction of E-Government

Evaluating Citizen Adoption and Satisfaction of E-Government

Craig P. Orgeron, Doug Goodman
Copyright: © 2013 |Pages: 22
ISBN13: 9781466624580|ISBN10: 1466624582|EISBN13: 9781466624597
DOI: 10.4018/978-1-4666-2458-0.ch015
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MLA

Orgeron, Craig P., and Doug Goodman. "Evaluating Citizen Adoption and Satisfaction of E-Government." E-Government Services Design, Adoption, and Evaluation, edited by Vishanth Weerakkody, IGI Global, 2013, pp. 259-280. https://doi.org/10.4018/978-1-4666-2458-0.ch015

APA

Orgeron, C. P. & Goodman, D. (2013). Evaluating Citizen Adoption and Satisfaction of E-Government. In V. Weerakkody (Ed.), E-Government Services Design, Adoption, and Evaluation (pp. 259-280). IGI Global. https://doi.org/10.4018/978-1-4666-2458-0.ch015

Chicago

Orgeron, Craig P., and Doug Goodman. "Evaluating Citizen Adoption and Satisfaction of E-Government." In E-Government Services Design, Adoption, and Evaluation, edited by Vishanth Weerakkody, 259-280. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2458-0.ch015

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Abstract

Governments at all levels are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services. E-government presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services, and a better relationship between citizens and government. This research considers theoretical foundations from the Technology Acceptance Model (TAM), the Web Trust Model (WTM), and SERVQUAL to form a parsimonious model of citizen adoption and satisfaction for e-government services. The authors find that usefulness, or end-user convenience, to be the principal determinant of e-government adoption and satisfaction, unaffected even when controlling demographic variables such as race, income, and education are introduced.

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