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E-Service Research Trends in the Domain of E-Government: A Contemporary Study

E-Service Research Trends in the Domain of E-Government: A Contemporary Study

M. Sirajul Islam, Ada Scupola
Copyright: © 2013 |Pages: 18
ISBN13: 9781466626546|ISBN10: 1466626542|EISBN13: 9781466626850
DOI: 10.4018/978-1-4666-2654-6.ch009
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MLA

Islam, M. Sirajul, and Ada Scupola. "E-Service Research Trends in the Domain of E-Government: A Contemporary Study." Mobile Opportunities and Applications for E-Service Innovations, edited by Ada Scupola, IGI Global, 2013, pp. 152-169. https://doi.org/10.4018/978-1-4666-2654-6.ch009

APA

Islam, M. S. & Scupola, A. (2013). E-Service Research Trends in the Domain of E-Government: A Contemporary Study. In A. Scupola (Ed.), Mobile Opportunities and Applications for E-Service Innovations (pp. 152-169). IGI Global. https://doi.org/10.4018/978-1-4666-2654-6.ch009

Chicago

Islam, M. Sirajul, and Ada Scupola. "E-Service Research Trends in the Domain of E-Government: A Contemporary Study." In Mobile Opportunities and Applications for E-Service Innovations, edited by Ada Scupola, 152-169. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2654-6.ch009

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Abstract

Government ‘e-service’ as a subfield of the e-government domain has been gaining attention to practitioners and academicians alike due to the growing use of information and communication technologies at the individual, organizational, and societal levels. This paper conducts a thorough literature review to examine the e-service research trends during the period between 2005 and 2009 mostly in terms of research methods, theoretical models, and frameworks employed as well as type of research questions. The results show that there has been a good amount of papers focusing on ‘e-Service’ within the field of e-government with a good combination of research methods and theories. In particular, findings show that technology acceptance, evaluation and system architecture are the most common themes, which circa half of the studies surveyed focus on the organizational perspective and that the most employed research methods are case studies and surveys, often with a mix of both types of methodologies.

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