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Strategic Knowledge Management System Framework for Supply Chain at an Intra-Organizational Level

Strategic Knowledge Management System Framework for Supply Chain at an Intra-Organizational Level

Cécile Gaumand, Alain Chapdaniel, Aurélie Dudezert
Copyright: © 2013 |Pages: 21
ISBN13: 9781466626256|ISBN10: 1466626259|EISBN13: 9781466626751
DOI: 10.4018/978-1-4666-2625-6.ch028
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MLA

Gaumand, Cécile, et al. "Strategic Knowledge Management System Framework for Supply Chain at an Intra-Organizational Level." Supply Chain Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2013, pp. 475-495. https://doi.org/10.4018/978-1-4666-2625-6.ch028

APA

Gaumand, C., Chapdaniel, A., & Dudezert, A. (2013). Strategic Knowledge Management System Framework for Supply Chain at an Intra-Organizational Level. In I. Management Association (Ed.), Supply Chain Management: Concepts, Methodologies, Tools, and Applications (pp. 475-495). IGI Global. https://doi.org/10.4018/978-1-4666-2625-6.ch028

Chicago

Gaumand, Cécile, Alain Chapdaniel, and Aurélie Dudezert. "Strategic Knowledge Management System Framework for Supply Chain at an Intra-Organizational Level." In Supply Chain Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 475-495. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2625-6.ch028

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Abstract

In the Web 2.0 and organization 2.0 era, implementing Knowledge Management Systems (KMS) in Supply Chain (SC) in companies should contribute to gain sustainable competitive advantage. Using a case-study in an Italian SME (BONFIGLIOLI), this chapter seeks to propose new processes and recommendations to design and operate an efficient KMS for a SC at an intra-organizational level. This case study shows in particular the role of IT as an artifact implying individuals in organizational knowledge creation. It also shows that implementing KMS in SC makes SC actors change their cognitive scheme and work practices and calls for a new role of middle management.

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