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Enterprise Architecture for Personalization of e-Government Services: Reflections from Turkey

Enterprise Architecture for Personalization of e-Government Services: Reflections from Turkey

Alpay Erdem, Ihsan Tolga Medeni, Tunç D. Medeni
Copyright: © 2013 |Pages: 22
ISBN13: 9781466624559|ISBN10: 1466624558|EISBN13: 9781466624566
DOI: 10.4018/978-1-4666-2455-9.ch062
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MLA

Erdem, Alpay, et al. "Enterprise Architecture for Personalization of e-Government Services: Reflections from Turkey." Data Mining: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2013, pp. 1208-1229. https://doi.org/10.4018/978-1-4666-2455-9.ch062

APA

Erdem, A., Medeni, I. T., & Medeni, T. D. (2013). Enterprise Architecture for Personalization of e-Government Services: Reflections from Turkey. In I. Management Association (Ed.), Data Mining: Concepts, Methodologies, Tools, and Applications (pp. 1208-1229). IGI Global. https://doi.org/10.4018/978-1-4666-2455-9.ch062

Chicago

Erdem, Alpay, Ihsan Tolga Medeni, and Tunç D. Medeni. "Enterprise Architecture for Personalization of e-Government Services: Reflections from Turkey." In Data Mining: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1208-1229. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2455-9.ch062

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Abstract

As there has not yet been enough work on enterprise architectures for fully integrated knowledge-based, highly-sophisticated (citizen-oriented) personalized services, this chapter aims to articulate a perspective to design architectures for the development and provision of sophisticated, personalized services. Doing so, the authors benefit from their knowledge and experience in the Turkish e-Government Gateway (eGG) and general e-Government services development and provision. First providing an introduction and background information, the chapter discusses the development of eGG services in Turkey, and then provides a visionary suggestion for knowledge-based personalized, citizen-centric e-Government. Among the suggested perspectives, an E-Citizen Decision Support System, and Entity-Utility and Information Flow Model could be useful for eGG development in Turkey and elsewhere.

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