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Knowledge Management Process and Organizational Performance in SMEs

Knowledge Management Process and Organizational Performance in SMEs

Varintorn Supyuenyong, Fredric William Swierczek
Copyright: © 2013 |Pages: 22
ISBN13: 9781466624856|ISBN10: 146662485X|EISBN13: 9781466624863
DOI: 10.4018/978-1-4666-2485-6.ch005
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MLA

Supyuenyong, Varintorn, and Fredric William Swierczek. "Knowledge Management Process and Organizational Performance in SMEs." Dynamic Models for Knowledge-Driven Organizations, edited by Murray E. Jennex, IGI Global, 2013, pp. 77-98. https://doi.org/10.4018/978-1-4666-2485-6.ch005

APA

Supyuenyong, V. & Swierczek, F. W. (2013). Knowledge Management Process and Organizational Performance in SMEs. In M. Jennex (Ed.), Dynamic Models for Knowledge-Driven Organizations (pp. 77-98). IGI Global. https://doi.org/10.4018/978-1-4666-2485-6.ch005

Chicago

Supyuenyong, Varintorn, and Fredric William Swierczek. "Knowledge Management Process and Organizational Performance in SMEs." In Dynamic Models for Knowledge-Driven Organizations, edited by Murray E. Jennex, 77-98. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-2485-6.ch005

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Abstract

The benefits of knowledge management are recognized mainly for the large organization. Small and medium-sized enterprises (SMEs) can also achieve the real benefits of KM. This paper investigates the relationship between the KM process and the organizational performance of SMEs. The objective of this paper is to assess the KM process and its relationship to different components of organizational performance in small and medium enterprise application service providers in Thailand. A survey approach was used with a sample of 81 respondents. The results show that knowledge organization, and retention and knowledge utilization improve individual performance, product performance, and overall organizational performance. Only knowledge organization and retention increases process performance. Knowledge dissemination influences customer satisfaction and reputation and cost reduction. These results demonstrate the benefits of the KM practices on the organizational performance in SMEs.

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