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User-Centered Designs for Electronic Commerce Web Portals

User-Centered Designs for Electronic Commerce Web Portals

Robert Jeyakumar Nathan, Norazah Mohd Suki
Copyright: © 2013 |Pages: 12
ISBN13: 9781466636408|ISBN10: 1466636408|EISBN13: 9781466636415
DOI: 10.4018/978-1-4666-3640-8.ch005
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MLA

Nathan, Robert Jeyakumar, and Norazah Mohd Suki. "User-Centered Designs for Electronic Commerce Web Portals." Human-Centered System Design for Electronic Governance, edited by Saqib Saeed and Christopher G. Reddick, IGI Global, 2013, pp. 59-70. https://doi.org/10.4018/978-1-4666-3640-8.ch005

APA

Nathan, R. J. & Suki, N. M. (2013). User-Centered Designs for Electronic Commerce Web Portals. In S. Saeed & C. Reddick (Eds.), Human-Centered System Design for Electronic Governance (pp. 59-70). IGI Global. https://doi.org/10.4018/978-1-4666-3640-8.ch005

Chicago

Nathan, Robert Jeyakumar, and Norazah Mohd Suki. "User-Centered Designs for Electronic Commerce Web Portals." In Human-Centered System Design for Electronic Governance, edited by Saqib Saeed and Christopher G. Reddick, 59-70. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3640-8.ch005

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Abstract

Websites connect businesses with customers. They are an important medium that facilitates online transactions, a necessity for businesses. The design and usability of an Electronic Commerce (EC) website play an important role in achieving its objectives (Kumar, Smith, & Bannerjee, 2004; Marcus, 2005; Nielsen, 2003; 2005; Krug, 2006; Cappel & Huang, 2007). Recognizing their importance, design and usability aspects of EC websites have been widely researched in both applied and academic research (Lecerof & Paterno, 1998; Lohse & Spiller, 1999; Nielsen, 2000; Cao, Zhang, & Seydel, 2005; Flavian & Guinaliu, 2006; Nathan, Yeow, & Murugesan, 2008; Nathan & Yeow, 2009; Robins & Holmes, 2008). This chapter discusses the recent work with web design and electronic commerce. The importance of usability and user-centered web designs are highlighted. Usability to specific target groups and industries, such as airlines, government, and services portals, are also discussed. Altogether, design guidelines are given for web industries, and recommendations are made for better usability in designing websites.

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