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Intellectual Capital in a Services-Oriented Firm: The Case of Italian Public Utilities

Intellectual Capital in a Services-Oriented Firm: The Case of Italian Public Utilities

Romilda Mazzotta, Giovanni Bronzetti
Copyright: © 2013 |Pages: 17
ISBN13: 9781466636552|ISBN10: 1466636556|EISBN13: 9781466636569
DOI: 10.4018/978-1-4666-3655-2.ch003
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MLA

Mazzotta, Romilda, and Giovanni Bronzetti. "Intellectual Capital in a Services-Oriented Firm: The Case of Italian Public Utilities." Intellectual Capital Strategy Management for Knowledge-Based Organizations, edited by Patricia Ordóñez de Pablos, et al., IGI Global, 2013, pp. 22-38. https://doi.org/10.4018/978-1-4666-3655-2.ch003

APA

Mazzotta, R. & Bronzetti, G. (2013). Intellectual Capital in a Services-Oriented Firm: The Case of Italian Public Utilities. In P. Ordóñez de Pablos, R. Tennyson, & J. Zhao (Eds.), Intellectual Capital Strategy Management for Knowledge-Based Organizations (pp. 22-38). IGI Global. https://doi.org/10.4018/978-1-4666-3655-2.ch003

Chicago

Mazzotta, Romilda, and Giovanni Bronzetti. "Intellectual Capital in a Services-Oriented Firm: The Case of Italian Public Utilities." In Intellectual Capital Strategy Management for Knowledge-Based Organizations, edited by Patricia Ordóñez de Pablos, Robert D. Tennyson, and Jingyuan Zhao, 22-38. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3655-2.ch003

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Abstract

This chapter discusses the Intellectual Capital (IC) and its management within the services-oriented firms. It argues that IC and its management are as important as in a product-oriented firm. The authors aim to analyze the intellectual capital in the service-oriented firms, focusing on various components, such as human, structural, and relational capital (IC stock), and how to manage it (IC activities). Specifically, the authors examine IC stock and IC activities in a special type of Italian services firms: the Local Public Utility (LPU). These firms are peculiar since were affected by the privatization process and this has made a great need for rethinking the role of intellectual capital within their structure and how to handle it.

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