MLA
Slim, Ben Mimoun Mohamed, et al. "Improving Consumer Performance and Perceived Service Quality in a New Type of Commercial Environment in 3D, Thanks to Embodied Virtual Sales Agents." E-Marketing in Developed and Developing Countries: Emerging Practices, edited by Hatem El-Gohary and Riyad Eid, IGI Global, 2013, pp. 233-245. https://doi.org/10.4018/978-1-4666-3954-6.ch014
APA
Slim, B. M., Marion, G., & Ingrid, P. (2013). Improving Consumer Performance and Perceived Service Quality in a New Type of Commercial Environment in 3D, Thanks to Embodied Virtual Sales Agents. In H. El-Gohary & R. Eid (Eds.), E-Marketing in Developed and Developing Countries: Emerging Practices (pp. 233-245). IGI Global. https://doi.org/10.4018/978-1-4666-3954-6.ch014
Chicago
Slim, Ben Mimoun Mohamed, Garnier Marion, and Poncin Ingrid. "Improving Consumer Performance and Perceived Service Quality in a New Type of Commercial Environment in 3D, Thanks to Embodied Virtual Sales Agents." In E-Marketing in Developed and Developing Countries: Emerging Practices, edited by Hatem El-Gohary and Riyad Eid, 233-245. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3954-6.ch014
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