MLA
Liew, Anthony. "Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard." Enterprise Resource Planning: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2013, pp. 205-231. https://doi.org/10.4018/978-1-4666-4153-2.ch013
APA
Liew, A. (2013). Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard. In I. Management Association (Ed.), Enterprise Resource Planning: Concepts, Methodologies, Tools, and Applications (pp. 205-231). IGI Global. https://doi.org/10.4018/978-1-4666-4153-2.ch013
Chicago
Liew, Anthony. "Integrating Customer Relationship Management, Performance Management, and Knowledge Management through Balanced Scorecard." In Enterprise Resource Planning: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 205-231. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4153-2.ch013
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