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Pioneering the Health Care Quality Improvement in India Using Six Sigma: A Case Study of a Northern India Hospital

Pioneering the Health Care Quality Improvement in India Using Six Sigma: A Case Study of a Northern India Hospital

Anuj Kapoor, Rahul Bhaskar, Au Vo
Copyright: © 2012 |Volume: 14 |Issue: 4 |Pages: 15
ISSN: 1548-7717|EISSN: 1548-7725|EISBN13: 9781466614925|DOI: 10.4018/jcit.2012100104
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MLA

Kapoor, Anuj, et al. "Pioneering the Health Care Quality Improvement in India Using Six Sigma: A Case Study of a Northern India Hospital." JCIT vol.14, no.4 2012: pp.41-55. http://doi.org/10.4018/jcit.2012100104

APA

Kapoor, A., Bhaskar, R., & Vo, A. (2012). Pioneering the Health Care Quality Improvement in India Using Six Sigma: A Case Study of a Northern India Hospital. Journal of Cases on Information Technology (JCIT), 14(4), 41-55. http://doi.org/10.4018/jcit.2012100104

Chicago

Kapoor, Anuj, Rahul Bhaskar, and Au Vo. "Pioneering the Health Care Quality Improvement in India Using Six Sigma: A Case Study of a Northern India Hospital," Journal of Cases on Information Technology (JCIT) 14, no.4: 41-55. http://doi.org/10.4018/jcit.2012100104

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Abstract

In India, the notion of Health Care Quality has become a relevant topic. Even though Quality Management processes such as Six Sigma have been proven in the health care industry in the United States, there is little record of Six Sigma implementation in India. Despite the lack of proven success in the country, Simplified Health Care, a prominent health care provider in North India, launched successful Six Sigma implementation, which was supplemented with other IT initiatives including Electronic Health Care Records. Simplified Health Care success is a testament for Six Sigma, despite challenges ahead.

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