MLA
Cohen, Jason F., et al. "An Empirical Study of Patient Willingness to Use Self-Service Technologies in the Healthcare Context." Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care, edited by Maria Manuela Cruz-Cunha, et al., IGI Global, 2013, pp. 378-395. https://doi.org/10.4018/978-1-4666-3990-4.ch019
APA
Cohen, J. F., Bancilhon, J., & Sergay, S. (2013). An Empirical Study of Patient Willingness to Use Self-Service Technologies in the Healthcare Context. In M. Cruz-Cunha, I. Miranda, & P. Gonçalves (Eds.), Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care (pp. 378-395). IGI Global. https://doi.org/10.4018/978-1-4666-3990-4.ch019
Chicago
Cohen, Jason F., Jean-Marie Bancilhon, and Shaun Sergay. "An Empirical Study of Patient Willingness to Use Self-Service Technologies in the Healthcare Context." In Handbook of Research on ICTs and Management Systems for Improving Efficiency in Healthcare and Social Care, edited by Maria Manuela Cruz-Cunha, Isabel Maria Miranda, and Patricia Gonçalves, 378-395. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3990-4.ch019
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