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“From Clicks to Taps and Swipes”: Translating User Needs to a Mobile Knowledge Management Experience

“From Clicks to Taps and Swipes”: Translating User Needs to a Mobile Knowledge Management Experience

Madhavi M. Chakrabarty
Copyright: © 2014 |Pages: 20
ISBN13: 9781466645660|ISBN10: 1466645660|EISBN13: 9781466645677
DOI: 10.4018/978-1-4666-4566-0.ch010
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MLA

Chakrabarty, Madhavi M. "“From Clicks to Taps and Swipes”: Translating User Needs to a Mobile Knowledge Management Experience." User Behavior in Ubiquitous Online Environments, edited by Jean-Eric Pelet and Panagiota Papadopoulou, IGI Global, 2014, pp. 196-215. https://doi.org/10.4018/978-1-4666-4566-0.ch010

APA

Chakrabarty, M. M. (2014). “From Clicks to Taps and Swipes”: Translating User Needs to a Mobile Knowledge Management Experience. In J. Pelet & P. Papadopoulou (Eds.), User Behavior in Ubiquitous Online Environments (pp. 196-215). IGI Global. https://doi.org/10.4018/978-1-4666-4566-0.ch010

Chicago

Chakrabarty, Madhavi M. "“From Clicks to Taps and Swipes”: Translating User Needs to a Mobile Knowledge Management Experience." In User Behavior in Ubiquitous Online Environments, edited by Jean-Eric Pelet and Panagiota Papadopoulou, 196-215. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4566-0.ch010

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Abstract

Organizations constantly strive to improve the richness and reach of their knowledge resources to ensure optimal performance of their employees in their job functions. Some of the techniques that organizations have used in the past have included state-of-the-art search engines, creating a directed navigation by mapping content to employee transactions, and incorporating user experience design heuristics. Search engine improvement is reputed to be the most used technique, even though its effectiveness in organizational knowledge management systems has not been confirmed. With more and more organizations now having a mobile employee base, there is now a need to provide employees access to organizational resources anytime and anywhere. This chapter provides insight into some of the challenges in organizational knowledge management systems and the implications of designing a mobile system. It proposes some heuristics on designing a knowledge management system for mobile systems and proposes a framework to validate it against available user acceptance models.

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