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A B2E Solution: Change Management Perspectives

A B2E Solution: Change Management Perspectives

Paul Hawking, Susan Foster, Andrew Stein
Copyright: © 2004 |Pages: 17
ISBN13: 9781591401384|ISBN10: 1591401380|EISBN13: 9781591401391
DOI: 10.4018/978-1-59140-138-4.ch008
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MLA

Hawking, Paul, et al. "A B2E Solution: Change Management Perspectives." E-Business Innovation and Change Management, edited by Mohini Singh and Dianne Waddell, IGI Global, 2004, pp. 120-136. https://doi.org/10.4018/978-1-59140-138-4.ch008

APA

Hawking, P., Foster, S., & Stein, A. (2004). A B2E Solution: Change Management Perspectives. In M. Singh & D. Waddell (Eds.), E-Business Innovation and Change Management (pp. 120-136). IGI Global. https://doi.org/10.4018/978-1-59140-138-4.ch008

Chicago

Hawking, Paul, Susan Foster, and Andrew Stein. "A B2E Solution: Change Management Perspectives." In E-Business Innovation and Change Management, edited by Mohini Singh and Dianne Waddell, 120-136. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-138-4.ch008

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Abstract

This chapter looks at the evolving nature of enterprise resource planning systems and how companies are using these systems to support the implementation of a business-to-employee (B2E) solution. In recent times there has been a plethora of research associated with the impact and implications of e-commerce/e-business. Much of this research has focused on the various business models such as business-to-business and business-to-consumer with the importance of developing customer and partner relationships being espoused. However, there has been little attention paid to the potential of business-to-employee systems, and the role the Internet can play in improving business-to-employee relationships. This chapter looks at the emerging B2E model and uses Australian case studies to look at the change management issues associated with employee self-service applications.

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