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Service Sustainability: A Tripartite Value Co-Creation Perspective

Service Sustainability: A Tripartite Value Co-Creation Perspective

Kunio Shirahada, Raymond P. Fisk
Copyright: © 2014 |Pages: 11
ISBN13: 9781466646636|ISBN10: 1466646632|EISBN13: 9781466646643
DOI: 10.4018/978-1-4666-4663-6.ch005
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MLA

Shirahada, Kunio, and Raymond P. Fisk. "Service Sustainability: A Tripartite Value Co-Creation Perspective." Progressive Trends in Knowledge and System-Based Science for Service Innovation, edited by Michitaka Kosaka and Kunio Shirahada, IGI Global, 2014, pp. 89-99. https://doi.org/10.4018/978-1-4666-4663-6.ch005

APA

Shirahada, K. & Fisk, R. P. (2014). Service Sustainability: A Tripartite Value Co-Creation Perspective. In M. Kosaka & K. Shirahada (Eds.), Progressive Trends in Knowledge and System-Based Science for Service Innovation (pp. 89-99). IGI Global. https://doi.org/10.4018/978-1-4666-4663-6.ch005

Chicago

Shirahada, Kunio, and Raymond P. Fisk. "Service Sustainability: A Tripartite Value Co-Creation Perspective." In Progressive Trends in Knowledge and System-Based Science for Service Innovation, edited by Michitaka Kosaka and Kunio Shirahada, 89-99. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4663-6.ch005

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Abstract

The main topic of this chapter is service sustainability. Currently, the modern economy has huge planet-wide sustainability issues. The authors focus on the sustainability of service and propose the perspective of a tripartite value co-creation for achieving service sustainability. In the perspective, service providers collaborate with customers to improve not only their mutual value but also enhance the value of natural capital by establishing a voice for nature in service processes. Questions for changing behavior to achieve sustainability of service are discussed.

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