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Instant Messaging (IM) Literacy in the Workplace

Instant Messaging (IM) Literacy in the Workplace

Beth L. Hewett, Russell J. Hewett
Copyright: © 2009 |Pages: 18
ISBN13: 9781605666525|ISBN10: 1605666521|EISBN13: 9781605666532
DOI: 10.4018/978-1-60566-652-5.ch093
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MLA

Hewett, Beth L., and Russell J. Hewett. "Instant Messaging (IM) Literacy in the Workplace." E-Collaboration: Concepts, Methodologies, Tools, and Applications, edited by Ned Kock, IGI Global, 2009, pp. 1225-1242. https://doi.org/10.4018/978-1-60566-652-5.ch093

APA

Hewett, B. L. & Hewett, R. J. (2009). Instant Messaging (IM) Literacy in the Workplace. In N. Kock (Ed.), E-Collaboration: Concepts, Methodologies, Tools, and Applications (pp. 1225-1242). IGI Global. https://doi.org/10.4018/978-1-60566-652-5.ch093

Chicago

Hewett, Beth L., and Russell J. Hewett. "Instant Messaging (IM) Literacy in the Workplace." In E-Collaboration: Concepts, Methodologies, Tools, and Applications, edited by Ned Kock, 1225-1242. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-652-5.ch093

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Abstract

This chapter discusses instant messaging (IM) as a valuable digital tool that has influenced business communication practices at least as much as e-mail. It argues that IM’s characteristics of presence awareness, synchronicity, hybridity, and interactivity create a unique set of writing and reading experiences. These functional qualities both require and hone high-level writing and reading skills, which are used powerfully in communicative multitasking. The authors believe that IM should be sanctioned in the workplace and that IM use should be a subject of focused training; to that end, they provide a practical, literacy-based training sequence that can be adapted to various settings.

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