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A Framework for E-Government Portal Development

A Framework for E-Government Portal Development

Bharat Maheshwari, Vinod Kumar, Uma Kumar, Vedmani Sharan
Copyright: © 2009 |Pages: 21
ISBN13: 9781605667133|ISBN10: 1605667137|ISBN13 Softcover: 9781616925697|EISBN13: 9781605667140
DOI: 10.4018/978-1-60566-713-3.ch001
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MLA

Maheshwari, Bharat, et al. "A Framework for E-Government Portal Development." E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy, edited by Ganesh P. Sahu, et al., IGI Global, 2009, pp. 1-21. https://doi.org/10.4018/978-1-60566-713-3.ch001

APA

Maheshwari, B., Kumar, V., Kumar, U., & Sharan, V. (2009). A Framework for E-Government Portal Development. In G. Sahu, Y. Dwivedi, & V. Weerakkody (Eds.), E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy (pp. 1-21). IGI Global. https://doi.org/10.4018/978-1-60566-713-3.ch001

Chicago

Maheshwari, Bharat, et al. "A Framework for E-Government Portal Development." In E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy, edited by Ganesh P. Sahu, Yogesh K. Dwivedi, and Vishanth Weerakkody, 1-21. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-713-3.ch001

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Abstract

Electronic government (E-government) portals are considered one of the most popular conduits for offering government services online. Successful e-government portal development projects have been lauded in several academic and practitioner papers. These projects have concentrated on integrating government agencies by working to break the traditional silo-based view of the government and providing seamless integrated online services to citizens. However, the rate of adoption for e-government portals by citizens has been much lower than expected. A major reason identified in the literature for this is a lack of understanding of managerial considerations that affect portal development and subsequent adoption. In this chapter, we present a framework of managerial considerations for the development of e-government portals. The framework builds upon available literature in the field of e-government and public administration. It consists of eight key front-office and back-office considerations that contribute to successful development of an e-government portal. It provides an excellent platform for future research on e-government portals. The framework can also be extended to managers as a useful tool for ascertaining the effectiveness of their government portal development.

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