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Sociotechnical Uses of Social Web Tools during Disasters

Sociotechnical Uses of Social Web Tools during Disasters

Liza Potts
Copyright: © 2014 |Pages: 11
ISBN13: 9781466647077|ISBN10: 1466647078|EISBN13: 9781466647084
DOI: 10.4018/978-1-4666-4707-7.ch024
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MLA

Potts, Liza. "Sociotechnical Uses of Social Web Tools during Disasters." Crisis Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2014, pp. 531-541. https://doi.org/10.4018/978-1-4666-4707-7.ch024

APA

Potts, L. (2014). Sociotechnical Uses of Social Web Tools during Disasters. In I. Management Association (Ed.), Crisis Management: Concepts, Methodologies, Tools, and Applications (pp. 531-541). IGI Global. https://doi.org/10.4018/978-1-4666-4707-7.ch024

Chicago

Potts, Liza. "Sociotechnical Uses of Social Web Tools during Disasters." In Crisis Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 531-541. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4707-7.ch024

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Abstract

Social web tools are being leveraged by participants to communicate throughout their workday as well as during times of crisis. Using the London Bombings of 7 July 2005 as a case study, this chapter illustrates the need for sociotechnical interventions in systems design. By employing Actor Network Theory the author makes visible the active participants and technologies within the ecosystems of social media tools. Such visibility provides insight to the designer seeking to optimize communication systems in the wake of disaster, as well as providing further generalization to everyday use. Guidelines for improving systems and user interfaces based on disaster scenarios are described.

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