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SMEs and the Internet: Re-Engineering Core Business Processes and Defining the Business Proposition for Success

SMEs and the Internet: Re-Engineering Core Business Processes and Defining the Business Proposition for Success

Elizabeth Fife, Francis Pereira
Copyright: © 2004 |Pages: 24
ISBN13: 9781591401469|ISBN10: 1591401461|ISBN13 Softcover: 9781591402633|EISBN13: 9781591401476
DOI: 10.4018/978-1-59140-146-9.ch015
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MLA

Fife, Elizabeth, and Francis Pereira. "SMEs and the Internet: Re-Engineering Core Business Processes and Defining the Business Proposition for Success." Electronic Commerce in Small to Medium-Sized Enterprises: Frameworks, Issues and Implications, edited by Nabeel Al-Qirim, IGI Global, 2004, pp. 248-271. https://doi.org/10.4018/978-1-59140-146-9.ch015

APA

Fife, E. & Pereira, F. (2004). SMEs and the Internet: Re-Engineering Core Business Processes and Defining the Business Proposition for Success. In N. Al-Qirim (Ed.), Electronic Commerce in Small to Medium-Sized Enterprises: Frameworks, Issues and Implications (pp. 248-271). IGI Global. https://doi.org/10.4018/978-1-59140-146-9.ch015

Chicago

Fife, Elizabeth, and Francis Pereira. "SMEs and the Internet: Re-Engineering Core Business Processes and Defining the Business Proposition for Success." In Electronic Commerce in Small to Medium-Sized Enterprises: Frameworks, Issues and Implications, edited by Nabeel Al-Qirim, 248-271. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-146-9.ch015

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Abstract

This chapter provides in-depth profiles of two representative small firms and one medium-sized firm from a variety of industry sectors in order to delineate the workflow processes, cost structures, and other aspects about these companies that affect their e-commerce potential. We seek to identify specifically how SMEs can feasibly re-engineer and engage in e-commerce. We consider re-engineering internal business processes as a prerequisite for firms trying to move to e-commerce on the Internet. However, even after re-engineering has occurred, our primary data gathered from key cases—Schober’s Machine and Engineering, a small business that designs and builds custom-engineered machines; Castle Press, a small firm specializing in high-quality printing; and Dilbeck Realtors, a medium-sized real estate brokerage—all show that the value proposition for e-commerce still has yet to be realized.

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