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Acceptance of ERP Solutions in Maturity Use Phase: Key Influence Factors for SAP and Microsoft Dynamics NAV

Acceptance of ERP Solutions in Maturity Use Phase: Key Influence Factors for SAP and Microsoft Dynamics NAV

Simona Sternad, Samo Bobek
Copyright: © 2012 |Volume: 1 |Issue: 3 |Pages: 27
ISSN: 2160-9837|EISSN: 2160-9845|EISBN13: 9781466615311|DOI: 10.4018/ijpmat.2012070102
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MLA

Sternad, Simona, and Samo Bobek. "Acceptance of ERP Solutions in Maturity Use Phase: Key Influence Factors for SAP and Microsoft Dynamics NAV." IJPMAT vol.1, no.3 2012: pp.18-44. http://doi.org/10.4018/ijpmat.2012070102

APA

Sternad, S. & Bobek, S. (2012). Acceptance of ERP Solutions in Maturity Use Phase: Key Influence Factors for SAP and Microsoft Dynamics NAV. International Journal of Productivity Management and Assessment Technologies (IJPMAT), 1(3), 18-44. http://doi.org/10.4018/ijpmat.2012070102

Chicago

Sternad, Simona, and Samo Bobek. "Acceptance of ERP Solutions in Maturity Use Phase: Key Influence Factors for SAP and Microsoft Dynamics NAV," International Journal of Productivity Management and Assessment Technologies (IJPMAT) 1, no.3: 18-44. http://doi.org/10.4018/ijpmat.2012070102

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Abstract

Enterprise resource planning (ERP) solutions have been implemented in a lot of organizations in the past few years. Notwithstanding the fact that ERP solutions benefit organizations only to the extent that users accept and use them, most studies regarding ERP solutions today refer to selection and implementation process. The most widely used model in the area of investigating user acceptance is technology acceptance model (TAM) proposed by Davis (1989). In this paper, the TAM was extended to measure groups of extended factors (personal characteristics and information literacy, system and technological characteristics and organizational-process characteristics) that influence ERP acceptance. Because ERP solutions are implemented in different organization types and by different methodology, the authors also analyze external factors importance regarding user acceptance of two global solutions – SAP and Microsoft Dynamics.

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