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Quality Management: An Evolutionary Cross-Cultural Perspective

Quality Management: An Evolutionary Cross-Cultural Perspective

Alessandra Vecchi, Louis Brennan
Copyright: © 2014 |Pages: 24
ISBN13: 9781466649798|ISBN10: 1466649798|EISBN13: 9781466649804
DOI: 10.4018/978-1-4666-4979-8.ch088
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MLA

Vecchi, Alessandra, and Louis Brennan. "Quality Management: An Evolutionary Cross-Cultural Perspective." Cross-Cultural Interaction: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2014, pp. 1547-1570. https://doi.org/10.4018/978-1-4666-4979-8.ch088

APA

Vecchi, A. & Brennan, L. (2014). Quality Management: An Evolutionary Cross-Cultural Perspective. In I. Management Association (Ed.), Cross-Cultural Interaction: Concepts, Methodologies, Tools, and Applications (pp. 1547-1570). IGI Global. https://doi.org/10.4018/978-1-4666-4979-8.ch088

Chicago

Vecchi, Alessandra, and Louis Brennan. "Quality Management: An Evolutionary Cross-Cultural Perspective." In Cross-Cultural Interaction: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1547-1570. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4979-8.ch088

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Abstract

The purpose of this chapter is to address the extent to which quality management is “culture-specific.” The chapter presents the results of a survey administered across 21 countries that seeks to examine quality priorities and practices by adopting the Global Leadership and Organizational Behaviour Effectiveness (GLOBE) framework (House et al., 2004). Drawing on previous research (Vecchi & Brennan, 2011), data was collected in 2009 as part of the fifth iteration of the International Manufacturing Strategy Survey (IMSS). The methodology involved the use of a self-administered questionnaire to director/head of operations/manufacturing in best practice firms within the sector of firms classified by ISIC codes (rev.3.1) Divisions 28-35. From this study, it emerges that adopting the GLOBE framework provides an invaluable insight into understanding quality management across countries. While some previous research portrays quality management as a comprehensive management paradigm with elements and relationships that transcend cultural and national boundaries, the current study provides evidence that the adoption of certain quality practices across different countries can follow distinctive patterns.

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