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Planning for Knowledge Management: Conducting a Knowledge Assessment

Planning for Knowledge Management: Conducting a Knowledge Assessment

Cynthia Shamel
Copyright: © 2014 |Pages: 39
ISBN13: 9781466651869|ISBN10: 1466651865|EISBN13: 9781466651876
DOI: 10.4018/978-1-4666-5186-9.ch003
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MLA

Shamel, Cynthia. "Planning for Knowledge Management: Conducting a Knowledge Assessment." Knowledge Management Practice in Organizations: The View from Inside, edited by Ulla de Stricker, IGI Global, 2014, pp. 59-97. https://doi.org/10.4018/978-1-4666-5186-9.ch003

APA

Shamel, C. (2014). Planning for Knowledge Management: Conducting a Knowledge Assessment. In U. de Stricker (Ed.), Knowledge Management Practice in Organizations: The View from Inside (pp. 59-97). IGI Global. https://doi.org/10.4018/978-1-4666-5186-9.ch003

Chicago

Shamel, Cynthia. "Planning for Knowledge Management: Conducting a Knowledge Assessment." In Knowledge Management Practice in Organizations: The View from Inside, edited by Ulla de Stricker, 59-97. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-5186-9.ch003

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Abstract

As data, information, and knowledge proliferate, professionals continue to grapple with the need to get their arms (or head) around it all. Needs analysis, information audits, and knowledge audits represent a range of processes intended to aid in understanding what an organization knows and how the workers can best access the knowledge. The chapter examines the knowledge assessment process with practical examples based on project experience. Drawing on case reports from the literature and studies undertaken by the author, the chapter addresses various methodologies, possible outcomes, typical challenges, and occasional pitfalls. The author’s experience sheds light on techniques and strategies leading to strategic recommendations and successful project results.

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